TERMS & CONDITIONS
Meetings – Incentives – Conferences – Events
After you have made your choice, you will receive an email with a link to our customised offer. Via this link, you can accept and confirm our offer. After we have received this confirmation, you will receive an invitation to pay an advance of 20%. Only after having received this advance, will we definitively book your event.
In the case of an offer below € 2,500, a guarantee by credit card will suffice.
8 weeks before the start of the event, you will receive a second invitation to pay another advance of 30%.
2 weeks before the start of the event, you will pay the outstanding 50% of the amount mentioned in the offer.
If we do not receive the advance or do not receive it in time, we will reserve the right to cancel your reservation. The advance payments can be transferred to our account, stating the advance number and the date of your event.
We would like to receive the definitive number of guests/participants no later than 2 weeks before the start of your event, when you pay the final advance. The number of guests can deviate from the number of confirmed guests mentioned on the offer by a maximum of 15%. If the number of guests/participants deviates more than 15%, then to that number of guests, the cancellation conditions apply.
Terms of payment
After the end of your event, you will receive the invoice. All our invoices can be paid in cash.
If, for any reason whatsoever, you have to cancel your reservation, you will need to take the following cancellation conditions into account:
- Cancellation up to 60 days before the start of the event: only the hall rent mentioned on the offer will be charged.
- Cancellation between 15 and 59 days before the start of the event: 50% of the amount mentioned on the offer will be charged.
- Cancellation within 14 days before the start of the event: 100% of the amount mentioned on the offer will be charged.
As soon as you have booked a room, either directly via the hotel or via another booking service, you should guarantee your reservation by credit card. Depending on the booking method you have chosen, you can fill in your credit card number immediately, or add it in the secured online space via the check-in procedure.
The hotel reserves the right to cancel any reservation without guarantee by credit card.
Please contact the hotel directly if you do not have a credit card. You will receive an invitation to transfer the total amount of your stay. Only after having received this amount, will we be able to guarantee your reservation. Proof of payment, in expectation of us receiving the amount via bank transfer, will not be accepted.
If you have booked a fully flexible rate, you can cancel your reservation free of charge up to 3 days before your arrival.
If you cancel your reservation within 3 days before your arrival, the total amount of your stay will be charged.
Non-refundable rates are non-refundable.
General terms and conditions
- All our prices mentioned in this folder include VAT.
- All prices may be subject to changes and printing errors.
- Deviations from all conditions mentioned above are only valid if they are agreed on in writing by both parties.